How to change WhatsApp to a Business account
A simple setup guide for South African small businesses. Convert your WhatsApp into a professional business profile, then start selling and getting paid in the same chat.
Step-by-step: WhatsApp Business setup
Follow these steps to convert a personal WhatsApp number to a WhatsApp Business account, or set up a brand new one for your business.
Download WhatsApp Business
If you already use WhatsApp Messenger, install the free WhatsApp Business app from the App Store or Google Play. Use your existing South African mobile number — you can move it from Messenger to Business, or use a second number if you want to keep them separate.
Accept the terms and verify your number
Open the app, read and accept the WhatsApp Business terms, then enter your mobile number. WhatsApp will send a one-time SMS or voice call to verify it. Most SA numbers are verified in under a minute.
Restore your chat history (optional)
If you are moving the same number over from Messenger, WhatsApp will offer to restore your chats. This is useful for businesses that have already been taking orders from customers on their personal WhatsApp.
Set up your business profile
Add your trading name, logo, business category, address, trading hours, and a short description. A complete profile helps customers trust you and find the information they need before they order.
Build your product catalogue
Use WhatsApp Business Catalogue to add your products or services with prices, photos, and descriptions. Customers can browse it without you sending images one by one. Takeaways, bakers, salons and spazas can list their full menu in minutes.
Set quick replies and greeting messages
Save time with away messages, greeting messages, and quick replies for common questions like "What are your prices?" or "Do you deliver?". This makes your business feel professional, even when you are busy.
Why a Business account is better for small businesses
Look professional
A business profile, trading hours, and catalogue make customers feel like they are buying from a real store — not just a random number.
Reply faster
Labels, quick replies, and automated greetings help you keep up with orders during lunch rush, weekends, and busy seasons.
Sell more easily
Customers can browse your catalogue and ask questions in one place. That removes the back-and-forth of sending photos and prices manually.
Get ready to take payments
Once your business account is set up, Aweh lets customers order, pay by card or Instant EFT, and receive confirmation — all inside the same WhatsApp chat.
Now turn your business WhatsApp into a till
Aweh connects to your WhatsApp Business account so customers can browse, order, and pay by card or Instant EFT — without ever leaving the chat.
Questions? Email us at support@getaweh.co.za